Hi Guys,
Well it was installed by a WB 'approved' installer. So I guess it should have been ok. I know he put some kind of inhibitor in the system. I guess £300 is a good price for this kind of repair, but given I have been lead to believe its a manufacturing fault - might have a 10 year heat cell warranty, and it only lasted 6 years its still a bitter pill to swallow.
This repair seems to be some kind of insurance provided by a 3rd party, so before I get involved in it i'll need to look in to it more.
This is what they say :-
(This is cut and paste from the email.)
The first is a repair only charge of £210. This will cover your Worcester boiler and its Worcester controls for labour, VAT and most parts however, should the boiler require a significant part, (such as a shell, a tank or back plate) or if the boiler is beyond economical repair, then the engineer will quote a revised charge on the day. Any parts fitted will be guaranteed for a period of 12 months and payment for the appointment is reserved, by credit or debit card, at the time of booking and then debited after the appointment has been completed.
edit :- (so if they cant fix it do I get a refund)?
The second option will cover the cost of this repair and will also provide a further 12 months breakdown protection at a cost of £279, which is payable via direct debit in 6 monthly instalments and administered for Worcester, by Domestic and General.
The charge includes labour parts and VAT, however if we find that we are unable to repair the boiler, or that it is uneconomical to repair, then you will be given a full refund. Only your Worcester boiler and its Worcester controls are covered and full terms and conditions will be sent to you within 14 days of taking out the cover.
edit :- so is this insurance and can I just pay the £279 and never have to pay again until something else breaks ?
Given its definitely the heat exchange thats screwed what should I do ?
Thanx for all advice given
Ump..