Manufacturers cooker repair is not repaired?

[Agile]

Landlady called **** on a fixed price repair because the grill fan was running 24/7.

Tech came and openned the cooker and found a ( dead ) mouse inside!
He then refused to complete the repair on the grounds of Health and Safety in relation to the dead mouse!

Landlady had paid about £130 as a fixed price repair and is not very happy!

Of course I went and sorted it out for her!

Do you think the makers should have refused to complete the repair?

Should they return the £130 seeing they did not complete the repair?

 

[HERTS P&D]

Was the mouse inside the rear of the cooker? If so how would the home owner know it was there.

No work was completed to fix the repair so I say the money should be refunded.

Andy

 

[Agile]

The mouse was sandy colour and had got in between the hob and the top of the grill.

The mouse had put its nose against the terminals to the O/H stat and the tech blamed the mouse for the fault.

The actual fault was that the O/H stat was intermittently CC although whilst the mouse had put its nose beside it I cannot see any direct connection between the mouse and the fault.

Nor do I see any reason not to complete the repair. The landlady had offered to remove the mouse so the tech could come back to complete the repair. He refused!

Now I know that I will boldly go and repair anything, but I dont see any good reason for him NOT to complete the repair.

In fact he was blaming her for letting a property with a mouse in the cooker. She replied that it was not her mouse and she did not know that it was in the cooker! He sounded like Namsag!