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danzx2 · 1 Nov 2010

Supplier said DNO - DNO said supplier...

JohnD · 1 Nov 2010

JohnD said:
...You are not expected to know all the companies involved in the electricity industry, and the company who sends your bill is responsible for dealing with you as their customer.

If the person on the phone is a numbskull, send a very short letter to the address on the bill, and it will be logged and passed along until it reaches someone who knows what to do....

I spent some years working for various electricity companies.

danzx2 · 1 Nov 2010

Thanks JohnD

riveralt · 1 Nov 2010

danzx2 said:
Supplier said DNO - DNO said supplier...

It is the network supplier number you want - ask the DNO for it and they will give it to you.

Snail mail is fine but it will take time.

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