My broadband cable was damaged

[geordief]

The cable was attached to a piece of metal with an eye that was hammered into the wall when they installed the cable.

However an oil lorry snagged the cable and pulled the down cable from the wall

Thankfully we still have the signal and cable was not damaged.internally


However I want to reset the tension and there is a small plastic device sitting right next the eye.

I cannot detach it from the cable and wonder now if this a job that I can do myself or will I have to contact my broadband provider


Maybe there are special tools required?

 

[mattylad]

Contact your broadband provider and tell them that the cable is down, think of the last day you had a storm and say it was then.
If you attempt anything and screw it up it could be worse for you when you get them to come do it.

 

[foxhole]

Just tell isp cable has fallen down, less said the better, easier to get it replaced .

 

[bernardgreen]

if this a job that I can do myself or will I have to contact my broadband provider

If the cable crosses a road and/or public right of way then definitely a job for the provider.

 

[geordief]

If the cable crosses a road and/or public right of way then definitely a job for the provider.

No ,it is on my land (it comes from the main road,of course and uses an old wooden electricity pole in the garden to straddle the distance up the the house.The pole was undamaged but the cable was partially pulled away from the house and fell on the ground. Also undamaged)

 

[scbk]

I wonder if it's worth moving the cable, if it's been caught once, it's obviously in a venerable spot, and could happen again.

 

[geordief]

I wonder if it's worth moving the cable, if it's been caught once, it's obviously in a venerable spot, and could happen again.

Yes ,that occured to me

I always thought there was plenty of clearance .

I haven't reported it yet as it is quite secure now and much higher off the ground than it was before

But if I do report it they may well be unhappy replacing it exactly as it was.