New Dual Flush - NOT HAPPY

[Zoemon]

I've just had a new dual flush insert added to my Roca dual flush toilet as it was constantly running after flushing.
The new flusher sticks up off the back of the toilet rather stupidly, where as the original was set nicely into the lid, and it is not connected to the dual flush, so when we press either button, they both go down.

a) Should the plumber have been able to get me the same part as he removed?
b)Should he have at least connected the dual flush to the new dual flush flusher
c) As I am REALLY not happy with the finished fixture, what should I do????

HELP

 

[seco services]

get him back to do it properly.
either fit the one thats in correct or fit one that will fit/work correct.

all parts for a roca are avaiable.
i aways keep afew roca seals hany as they are prone to wear.

 

[crockett]

Get him back. If you have the details of make / model, you should, dependent on how old the toilet is, get a replacement.

 

[Zoemon]

I've just rung him, and he says he will come back to fix the dual flush problem, I asked him why we havent got the correct replacement part for the Roca toilet (which I have now found from a link from a different forum) and he said it was because he goes to his local merchant supplier and gets what is there?? Is this right? Should I accept that he has fitted a working toilet flush that looks stupid that I am not happy with, or demand that he replaces it with the correct fitting flush?

 

[seco services]

if your not happy then tell him to change it.

why didn't he just replace the fauly seal on the old one
i paid just over a pound for a roca seal cheaper than a new flush.

sometimes i have spent days asking people and looking on internet for parts that may or may not exist anymore to keep customers happy.
then next time you know where to get part if needed again.

some people just can't be arsed.

have you still got the roca flush that you took out ?

 

[crockett]

You're right there, Seco. And those seals just bubble up, its only this that normally causes a problem

 

[Zoemon]

He's obviously a sh*t plumber who has got £70 out of me!

 

[seco services]

have you still got the old valve ?

 

[Zoemon]

No, he took it with him

 

[seco services]

as you spoke to him tell him to bring it back and refit and just change the seal.
as he has fitted one that don't do the job