New fridge/freezer compressor rattling

[Mattenstein]

Hi all

2 days ago I installed (well, plugged in) a new Bosch fridge/freezer. The delivery guys advised me to wait 4 hours before plugging it in, which I did, I then waited several hours before putting anything in it. All was well for a few hours after that. Then in the middle of the night it started getting stuck in a cycle which sounded like the freezer starting up for a few seconds, then stopping followed by a brief but unnerving rattling noise, which I think might be the compressor? (metal vessel-like component in the base).
It continued cycling like this through the next day but eventually seemed to calm down, and then it sounded like the freezer was running without issue like it should be. However that night, sure enough, the cycle with the rattling commenced again.

I have read that some noise can be expected while the appliance 'settles in', but I'm worried this exceeds that. I have registered it with Bosch, should I contact them?

Cheers.

 

[opps]

Record the noise and contact the tech help desk.

A few years ago we purchased a heat pump tumble drier. It was really noisy. I download a decibel meter for my phone and sent them the readings. They swapped it out.

By contacting them, you have told them about a potential fault at the point of purchase. Under UK law, after 6 months, you need to prove that the device was faulty at the point of purchase.

That said, it may well be the refrigerant settling. I don't know. Hopefully someone else will be along soon that can give you a qualified answer.