New Hik Setup - not quite working as i hoped

[gaz1234]

Hi

I did a lot of research, and the chap who helped check the kit I ordered (though him via a supplier) installed it all over the weekend.

We have:
1x https://www.hikvision.com/uk/produc...-sl/?subName=DS-2CD2387G2P-LSU/SL+(C)+(Black)
1 https://www.hikvision.com/uk/produc...--rb-/?subName=DS-2CD2346G3D-IZ2UY/SL+(Black)
1x https://www.hikvision.com/uk/produc...686g3t-lizsu-y-/?subName=DS-2CD3686G3T-LIZSUY
3x https://www.hikvision.com/uk/produc...-2cd2h87g3-lizsy/?subName=DS-2CD2H87G3T-LIZSY
1x https://www.hikvision.com/uk/produc...Video-Recorders/Ultra-Series/ds-7608ni-m2-8p/

We thought it was a configuration issue; we have no audio on playback and recording for the turrets and bullet. We have audio on the two dual cameras.

Aparantyly hik have said that they dont have audio on them!? Can anyone confirm whether this is correct or not? All show the audio icon, and specs say they have mono audio.

Thanks

 

[gaz1234]

Also not getting audio on playback on the two dual cameras. They work fine on live view

 

[secureiam]

If the spec says it has a microphone and it doesn’t, then either the spec is wrong and that’s a trade description issue for which you would need to take advice.

This assumes of course that the camera is the model you purchased, did HIK look at the camera details, or respond to what you told them they had?


U indicates built in Microphone, S indicates audio capable but needs a microphone attaching.


So:

DS-2CD2H87G3-LIZSY

Hikvision 8 MP Smart Hybrid Light with ColorVu Motorized Varifocal Turret Network Camera DS-2CD2H87G3-LIZSY

www.hikvision.com

Need a Microphone, if I remember the letters correctly.

 

[secureiam]

hmm sounds like someone didn’t know the specs or how to setup the cameras.

To record audio and video, you need to select this option in menus when setting up.

Recording audio, eaves dropping you have to be careful with, if it can pick up audio outside of your properties boundary

 

[gaz1234]

apparently it’s missing the audio according to