New Hik Setup - not quite working as i hoped

[gaz1234]

Hi

I did a lot of research, and the chap who helped check the kit I ordered (though him via a supplier) installed it all over the weekend.

We have:
1x https://www.hikvision.com/uk/produc...-sl/?subName=DS-2CD2387G2P-LSU/SL+(C)+(Black)
1 https://www.hikvision.com/uk/produc...--rb-/?subName=DS-2CD2346G3D-IZ2UY/SL+(Black)
1x https://www.hikvision.com/uk/produc...686g3t-lizsu-y-/?subName=DS-2CD3686G3T-LIZSUY
3x https://www.hikvision.com/uk/produc...-2cd2h87g3-lizsy/?subName=DS-2CD2H87G3T-LIZSY
1x https://www.hikvision.com/uk/produc...Video-Recorders/Ultra-Series/ds-7608ni-m2-8p/

We thought it was a configuration issue; we have no audio on playback and recording for the turrets and bullet. We have audio on the two dual cameras.

Aparantyly hik have said that they dont have audio on them!? Can anyone confirm whether this is correct or not? All show the audio icon, and specs say they have mono audio.

Thanks

 

[gaz1234]

Also not getting audio on playback on the two dual cameras. They work fine on live view