new supply no earth

Ah, could this be a TT supply? Maybe the DNO determined that the neutral was not adequate for a TN-C-S supply. My shaky understanding is the customer's electrician would supply their own earth rod and a 100 mA RCD main switch in the CU. Bonding of gas and water would then be to the installation earthing terminal in the CU.
 
Ah, could this be a TT supply? Maybe the DNO determined that the neutral was not adequate for a TN-C-S supply. My shaky understanding is the customer's electrician would supply their own earth rod and a 100 mA RCD main switch in the CU. Bonding of gas and water would then be to the installation earthing terminal in the CU.

More than 12 months on, I think this has been sorted.
 
Sorry, yes, it was the advertisement for video transcoding that brought into view.
 

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