NHS app

[Tigercubrider]

Anyone had issues with the NHS App when changing details?
I tried changing my email address, ended up locking myself out and trying to open another without a new email.

I get so far but get stuck in a loop.
It accepts me, but I get so far and it says I already have an account and to log into that.
No way around.
I can’t.

I have contacted nhs support but it seems weird that there’s a massive loop you get stuck in where you almost get there, then nothing.
I had to find the link to support myself.
Hopefully they will get me back online as I mainly use that contact.

Ta

 

[Wayners]

I log in app on phone fine and there is an option to change email address.
They then send a verification code to apply the change. I haven't tried but looks ok.

You can't have 2 accounts.
You have to login the original NHS account

 

[Tigercubrider]

I thought I’d changed emails successfully but now am locked out. You just loop around
Hopefully nhs it can kill the old account to allow the new one to take over

 

[Wayners]

Sounds like you need help to sort it out.
Support will hopefully get in touch and fix.
These things happen to all of us, it's definitely happened to me