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pilkinton glass garentees

Discussion in 'Windows and Doors' started by hillbillie, 18 Sep 2010.

  1. hillbillie

    hillbillie

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    I had new windows fitted in december 09 and one is now cracked from one corner across one the small operner , the guy who fitted them said that he will replce it at cost as there no garentee ? Then said that pilkington glass is only garenteed for 2/3 years on misting wich dosent sound right to me . its only the new frames with a 10year warrenty, now i am wondering if the right glass has been fitted how can i tell?
     
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  3. Richard C

    Richard C

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    Cracking of ether the internal or external glass panes for no apparent reason can happen on double glazed units & is usually caused by thermal shock due to high temperature difference between the internal & external glass panes, mainly on north South facing windows. Such failures are not usually covered under warranty which will only cover manufacturing defects or poor installation (& that can be difficult to prove). Your warranty will come via the double glazing & frame unit manufacturer/installer, &/or one of the 3rd party insurance schemes, not Pilkington; they only make the glass as far as I know. The warranty your offered will vary depending on the DG/frame manufacturer & is something you should check as the time of purchase.

    Your buildings insurance will usually cover glass breakage (but only if it occurs under accidental damage) & a claim will be subject to whatever policy excess you have. A new glazed unit for a small opener will cost very little & fitting take just minutes.

    What makes you think the wrong glass has been fitted?
     
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  4. crank39

    crank39

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