printer error

[Belle427]

ive installed a printer on a packard bell machine and i keep getting the error Epibbl20 has caused an error in KRNL386.EXE.
the printer has installed and been recognised but when i go to print a document this error comes up,ive tried re installing the software but no joy,any ideas please?

 

[big-all]

have you looked at the help menu on the down loaded file
or didnt you have the instilation disc!!!!

 

[Belle427]

cant find it,ive downloaded the drivers off the epson website

 

[big-all]

is there no help on line
or check in your "all programs " off the start menu and see of theres a read file atached or beside the reference to your printer

 

[JohnD]

What model printer? What version Windoze? What error massage number?

 

[Belle427]

epson stylus colour 660,windows me,error message as above

 

[JohnD]

...windows me...

 

[JohnD]

try doing a Windows Update
also

http://www.techadvice.com/issues/how-to.asp?word1=KRNL386&word2=win98