printers not working?

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hi ,have just bought a printer/copier/scanner lexmark x1180 & the hardware on the cd will not load,says "the system file is not suitable for running MS-DOS and microsoft windows applications "have rang their technical helpline in india and was told my computer needs updating :eek: I am running xp with the service pack sp2.
any help would be appreciated as i'm going mad :evil:
 
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I

Igorian

This is a common problem. You didn't say, but I would guess it's complained about autoexec.nt in C:\Windows\System32? The SP2 upgrade has a habit of deleting this file :( . Fortunately, there is a copy held in the repair folder :).

If this is the message you are seeing, do the following, otherwise, post the file it's complaining about.

Open a command prompt (START>RUN & type CMD and press ENTER)

now type :

COPY C:\WINDOWS\REPAIR\AUTOEXEC.NT C:\WINDOWS\SYSTEM32

Reboot the system and then try installing the printer again. Remember, software first.

Cheers

Ian
 
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Igorian

You'll need to re-install it at some stage. Just make a note of the procedure, should the file get deleted again.
 
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