Pyronix comm fault

[Alderaan1138]

I’ve a comm fault on my enforcer. I haven’t changed my router, SSID or password. I have the user & engineer codes but cant clear the fault. It’s in the garage with solid concrete wall between it and router so possible WiFi has weak signal. To combat this I setup a WiFi extender today and named it with a different SSID. Connected the enforcer to it. Fault went away but came back within the hour. Not sure what else to try as I can’t set my alarm. My key fob just flashes amber. I do have option to set it with fault if I enter my user code but I don’t go in my garage to exit my house so can’t use it. How do I check the WiFi signal strength to the enforcer? Any other guidance for me?

Thank you

 

[sparkymarka]

It’s in engineer diagnostic….you can view WiFi strength….has the WiFi jumped channels above 11 …I think the enforcer only supports up to channel 11 …but I could be wrong …

 

[Alderaan1138]

Router says …

 

[sparkymarka]

Try powering down the panel for 30 s have had a Wi-Fi card lock up before ,

 

[Bigsosij]

Or reboot the router/booster

 

[Alderaan1138]

sorry for the late reply I’ve been on holiday. I’ve rebooted the router and reset it but no change. How do I power down the panel? Is there an easy way? It’s hard wired in. I could turn off power to the whole downstairs circuit but that would turn everything off.

 

[sparkymarka]

Take front off panel …it will go off …enter code …unplug the power supply it pulls off ..open battery compartment unplug battery ….wait 30 secs ….plug battery back in , plug psu back in , put front back on …enter code , then yes to reset ….wait to see if time corrects itself …if so it’s re connected to internet

 

[Alderaan1138]

Take front off panel …it will go off …enter code …unplug the power supply it pulls off ..open battery compartment unplug battery ….wait 30 secs ….plug battery back in , plug psu back in , put front back on …enter code , then yes to reset ….wait to see if time corrects itself …if so it’s re connected to internet

Thanks this worked