Now hang on - we're talking about gardeners and tree surgeons, not to mention small children and 'little old ladies' with their gardening tools - with no knowledge of 'safe practices', 'plans' or 'cable locating devices'. There's not even any guarantee or requirement that these people will be literate or possessing of a reasonable IQ, or 'all of their faculties'. It surely is incumbent, morally if not also legally, upon a DNO to ensure a 'reasonable level of safety' for such people?But I will 95% guarantee that the contractor in the OP was not aware of the safe practices so had not gone to the trouble of obtaining plans or used a cable locating device to check the work area for the presence of cables. .... simple question if you have a supply of gas, electricity, water and a telephone and can see no overhead lines they will be underground! So why do so many folk not join the dots and think before they start digging (including flowerbeds)
Kind Regards, John.