As follows:
a. Turn off power to programmer, remove fuse from spur unit / remove plug from socket if not wired to fused spur.
b. There will be two small screws under the body of the programmer. Loosen these quite a lot but without removing them altogether.
c. Pull the base of the unit forwards and upwards. The programmer should then come off its back plate, to which it is electrically connected via a number of pins on the programmer to sockets on the backplate.
d. Check, preferably with a multimeter, that there is no voltage to any of the pins on the backplate. If there is, replace programmer and leave to an expert.
e. If no voltage, then tighten screws holding backplate to wall, making good any damaged screw holes in wall so that the screws hold.
f. Replace programmer to backplate. With base canted towards you, lower on to base plate, ensure lugs at back and pins for electrical connections locate properly. Push down on base. Re-tighten screws underneath.
g. Switch on / put plug in again.