I have one of these working with the combo boiler and it keeps displaying “LO”

I’ve replaced the battery. No avail.
I can increase/decrease temperature but it keeps coming back to LO.
It has these two wires behind it:

I joined the two cables together and heating works!
I did also try resetting the thermostat.
I assume the above means that I have a dodgy wall thermostat?

I’ve replaced the battery. No avail.
I can increase/decrease temperature but it keeps coming back to LO.
It has these two wires behind it:

I joined the two cables together and heating works!
I did also try resetting the thermostat.
I assume the above means that I have a dodgy wall thermostat?
