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Sky Q satellite boxes jumping back a minute, and some time loose signal.

Discussion in 'Audio Visual' started by ericmark, 25 Jul 2020.

  1. ericmark

    ericmark

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    The main box is OK, only the satellite boxes have a problem, I had assumed they worked with wifi, but @Lucid said some thing about them using power line technology, the house sockets are split front/back and each has it's own RCBO type AC so sending any non 50 Hz signal on the power lines could stop the RCD working and also since there are two RCD's between the power to main box and power to satellite boxes and a surge protection device so wonder if the satellite boxes need hard wiring or some settings changed.
     
  2. Lucid

    Lucid

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    Last time I looked, the Q system used 3 types of network connection.

    Primarily it is Wi-Fi. After that it's a toss-up between Ethernet and Powerline depending on what's most convenient.

    To recap then; the boxes have all three technologies built in.

    Some of this functionality depends on the router being used.

    -----------------

    Where you have problems with the system, try a total system reboot. That means disconnecting the mains supplies to all the boxes and the router so nothing is in just standby.

    Start repowering from the router first. Then the main Q box. Then any minis, one at a time. Allow enough time at each stage for the relevant device to power up and completely initialise before moving on to the next item.

    Where you're still having problems, have a look at the Sky support forums to see if this is a software issue. If you rule that out, then next look at your house Wi-Fi.
     
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  4. winston1

    winston1

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    You can and should turn off the power line technology in the menus. I don't need to tell you why! If wifi does not work use ethernet cabling.
     
  5. ericmark

    ericmark

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    Seems yet another job, set up a hard wired LAN. Whole idea of Sky Q was I did not need to run cables.
     
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