Found pictures of hot water system. The pumps on the right are activated when the water is warmer than the tank, it was useless, I tried to fix it, I assumed it had worked, but the power to it was labelled immersion heater, and my father-in-law had turned it off, as he did not any longer have an immersion heater. So we assumed it had overheated as a result, so got the specialist in to recharge the system, and it still did not work.
To be frank, I look at my PV panels, which can produce 6 kW, and the panels on this system, and if area of roof covered is an indication then at best the panels were 500 watt. Likely a lot less, so producing even if working A1, not enough to maintain the DHW never mind heat it up, since to do it the immersion was removed, the only way to top up was to run the gas central heating, and that is what had been done until smart meter fitted, and the pilot flame went out.
It was only then we realised it was the gas central heating keeping the DHW hot, the solar panels were doing nothing. It never did work as far as I can make out, it was a con sold to an old age pensioner who did not realise what was going on. But it did raise the energy rating band, even when it did not work. Must admit it looks the part, pity it did not work, new owners ripped it out to gain more room in the house.
Picture of roof from Google Maps,
and view of one of the panels, there is a matching one front of house. A very small area compared with my house,

which is far bigger to start with, and with 14 panels (6 kW) it does make a real difference.