Dunno if all service or email providers have spam filters Big-all. Do you use outlook express or similar for your email? If so can you access your email via a website? I use OE for my emails but can also access emails on line at virgin media. Maybe worth going online at talk talk and seeing if you can access yours online, If you can have a look if there is a spam folder and have a look in there. If there is then you must be able to cancel their filtering (bloody awkward with VM I can tell you)