Can anybody give me any insight into Storm Heating, a company that does work for Homeserve?
I've had reason in the past to complain about Storm to Homeserve and this week have cancelled my policy of central heating, electrics, draining and plumbing insurance with Homeserve because of Storm Heating.
We've had an intermittent fault in our central heating controls and despite numerous engineers coming out noone has been able to either identify or rectify the problem. The best idea has been that there's an electrical fault. In 2008 a Storm engineer said the system needed a power flush, which invalidated our insurance but after complaining to Homeserve and showing that there was no need for a power flush and it couldn't rectify a control problem the insurance was reinstated.
Recently the problem became permanent, which to me means a breakdown of the system and so covered by the insurance. Knowing they wouldn't be able to find it, I got an independent plumber in to identify the source of the problem. He did, I called Homeserve, Storm came out, recommended a power flush and said the system was too old to sort, despite the fact Homeserve has happily taken our premiums for years.
Is this some kind of standard procedure on Storm's part -- recommending a power flush which immediately invalidates your insurance?
I've had reason in the past to complain about Storm to Homeserve and this week have cancelled my policy of central heating, electrics, draining and plumbing insurance with Homeserve because of Storm Heating.
We've had an intermittent fault in our central heating controls and despite numerous engineers coming out noone has been able to either identify or rectify the problem. The best idea has been that there's an electrical fault. In 2008 a Storm engineer said the system needed a power flush, which invalidated our insurance but after complaining to Homeserve and showing that there was no need for a power flush and it couldn't rectify a control problem the insurance was reinstated.
Recently the problem became permanent, which to me means a breakdown of the system and so covered by the insurance. Knowing they wouldn't be able to find it, I got an independent plumber in to identify the source of the problem. He did, I called Homeserve, Storm came out, recommended a power flush and said the system was too old to sort, despite the fact Homeserve has happily taken our premiums for years.
Is this some kind of standard procedure on Storm's part -- recommending a power flush which immediately invalidates your insurance?
