I don't often have to hire tools thankfully but as with every DIY project there will be a trip to a local DIY/Hire store(s). Relying on the DIY stores for stock levels is a game of chance. But today trying to book a demolition hammer brought back all the times I've been messed around by DIY related stores and I'm just wondering if other DIYers have had the same experiences.
Last week I tried to put in an order to Wickes for about £160 worth of supplies. Only to find they were going to split the order into standard and bulk items and charge me £30 for delivery as a result (I live 4 miles from this store). They regarded the 2 x postcrete bags as bulk items hence the extra charge. I would've had to order over £300 to not be charged, and over a £100 to even qualify for delivery at all. And put up with multiple deliveries. I managed to get everything in one delivery, cheaper and speedily from eDecks and no messing around.
Again recently went to Wickes to get some driveway sand and while I was deliberating over what to get I was asked by one of the store assistants if I could leave the aisle as they needed to use the forklift to restock. Giving no indication of how long or that they'd let me know when they'd be finished which they didn't even though they saw me loitering around. So much for putting customer's first and made to feel totally unwelcome. When I went back the following week their website said they had over 400 bags of postcrete in stock but in reality only 2 were actually on the shelf, one had been split open! Like a lot of stores nowadays they seemed to be manned by school leavers who couldn't care less about customer service and can only be bothered to offer the lowest level of customer etiquette if at all. Where is the training???
Wickes and B&Q routinely give stock levels which are based on fiction and B&Q routinely can't be bothered to keep proper control over their stocks of popular items so are persistent offenders of running out. I wouldn't mind it but B&Q charge like a wounded bull.
I don't hire tools very often but when I booked a mixer from HSS a few years ago they let me down at the last minute and couldn't even be bothered to organise a mixer from someone else. Brandon tool hire gave me a core drill which wasn't fit for purpose and had the wrong chuck key in the case.
Currently I'm trying to hire a demolition hammer from national tool hire?? On their website when I do a store search all it gives me is the first half of the postcode, their 'call me option' doesn't work and 'message window' on their site doesn't work properly. Neither do they make it clear this hire item comes with a chisel (I aware quite often they don't).
Last week I tried to put in an order to Wickes for about £160 worth of supplies. Only to find they were going to split the order into standard and bulk items and charge me £30 for delivery as a result (I live 4 miles from this store). They regarded the 2 x postcrete bags as bulk items hence the extra charge. I would've had to order over £300 to not be charged, and over a £100 to even qualify for delivery at all. And put up with multiple deliveries. I managed to get everything in one delivery, cheaper and speedily from eDecks and no messing around.
Again recently went to Wickes to get some driveway sand and while I was deliberating over what to get I was asked by one of the store assistants if I could leave the aisle as they needed to use the forklift to restock. Giving no indication of how long or that they'd let me know when they'd be finished which they didn't even though they saw me loitering around. So much for putting customer's first and made to feel totally unwelcome. When I went back the following week their website said they had over 400 bags of postcrete in stock but in reality only 2 were actually on the shelf, one had been split open! Like a lot of stores nowadays they seemed to be manned by school leavers who couldn't care less about customer service and can only be bothered to offer the lowest level of customer etiquette if at all. Where is the training???
Wickes and B&Q routinely give stock levels which are based on fiction and B&Q routinely can't be bothered to keep proper control over their stocks of popular items so are persistent offenders of running out. I wouldn't mind it but B&Q charge like a wounded bull.
I don't hire tools very often but when I booked a mixer from HSS a few years ago they let me down at the last minute and couldn't even be bothered to organise a mixer from someone else. Brandon tool hire gave me a core drill which wasn't fit for purpose and had the wrong chuck key in the case.
Currently I'm trying to hire a demolition hammer from national tool hire?? On their website when I do a store search all it gives me is the first half of the postcode, their 'call me option' doesn't work and 'message window' on their site doesn't work properly. Neither do they make it clear this hire item comes with a chisel (I aware quite often they don't).
