Toshiba Laptop SATA HDD password

17 Apr 2007
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United Kingdom
My mate has given me his laptop (Satellite L330) to sort out because it has a HDD password and suddenly its not accepting the password.

On trying to enter the password on the third attempt, the laptop switches off.

I've pull the HDD (WD1600BEVS) out and tried plugging it in to my PC which has an Asrock K7VT4A MBoard. Plugged into Sata 1, on booting, XP is looking for a Raid contoller which I then installed from the MBoard disk.

Rebooting, my PC switches off during boot and will only boot if I unplug the Sata drive.

Can I assume that this Sata HDD is faulty?

Thanks in advance for any reply posts.
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Just looked up your mobo specs on the internet and it doesn't appear to have any SATA connectors at all. Seems to have IDE connectors though.
My apologies, its a K7VT4A Pro MBoard not K7VT4A.

The K7VT4A Pro has two Sata sockets and I plugged into Sata 1
TBH it sounds more like it is the BIOS password. Unless Toshiba have added something "under the radar" I have never come across a Hard Disk password. Normally, to reset the BIOS password, (which also resets all the BIOS settings to defaults) it is necessary to remove the BIOS battery. Sometimes this BIOS battery is easy to access, sometimes it is a swine! (This is NOT the same battery as the one used to power the laptop, which is very easy to remove) I would suggest doing a web search for a maintenance manual, or at least information on the location of the BIOS battery.
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When I boot I'm presented with

"Please enter Built-in HDD User Password"

My mate told me its always been there and the one he types in has worked until now - now its not accepted.

Three attempts to enter and the laptop shuts down.

I've looked in the BIOS and under Security, there's the option to

"Set HDD User Password"

No joy with the BIOS!
On further investigation, I thinking towards HDD failure as there's no reason for the HDD to suddenly not accept the password.

Out of curiosity, I plugged the HDD into my K7VT4A Pro based PC again and tried booting with the Linux based GParted from CD ROM and although the PC was able to see the disk when booted, it came up with read errors when I tired to check the disk's integrity.
You could also have plugged the HDD into the second SATA socket and tried to access it, after your computer had booted. (I'm assuming your PSU has at least 2 power connectors for SATA HDD's though) ;) ;)
Something like this might be worth a punt if all else fails. I've not verified it in any way btw.
after more research, quite a few people have had problems with faulty HDDs throwing up "please put in password"(or whatever) on drives that previously had no password protection, so i would lean towards faulty too, but give Igorian's suggestion a go.
I'm trying the MHDD method as advised above.

Using v4.5, I'm struggling to invoke "command. dump" via Script. Once I'm in MHDD, there are only the generic command options.

I've replaced the zip file as instructed!
Quoting from the website lead above

The offsets may be different, but the sequence of bytes in the file is similar.

0x137 offset the value 07 indicates the level of security assistance (in this case, HIGH).

Passwords are the two fields of 32 bytes highlighted.

I'm not familiar with Hex editors so going of the quote, how many rows down and no. of columns in do the passwords start?
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