TV picture cropped at edges - Virgin cable

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We have virgin tv on cable and the edges of all tv pictures are cropped down the sides, you can't get the whole picture even by changing the tv settings. I lived with this for a while but now we have a new tv and the same thing is happening. Any ideas? Also, when there is a white band along the bottom of the screen with text such as on the news, the left hand end appears green.
 
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Well I think the time is right to contact virgin, as you know it cant be the tv.
 
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Went into Virgin box settings using the remote and changed the setting to "widescreen". Job done.
 

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