Hi, not sure if anyone can help...
We had a two storey extension done (completed earlier this year). After the extension we had problems opening and closing the window - it felt like it was catching at the top and bottom. This was a relatively new (2-3 years) existing window which was repositioned in the new extension and had always been fine before. We felt sure the problem was because the builders left too small a space for the window. We complained at the time (face-to-face, no written record unfortunately), but the builder said it was fine.
Unfortunately today the window has cracked vertically along the edge of a centre pane. Could this be because the space left was too small?
What should we do? I suspect the builder should be liable to fix it, but I think he'll refuse.
Thanks
We had a two storey extension done (completed earlier this year). After the extension we had problems opening and closing the window - it felt like it was catching at the top and bottom. This was a relatively new (2-3 years) existing window which was repositioned in the new extension and had always been fine before. We felt sure the problem was because the builders left too small a space for the window. We complained at the time (face-to-face, no written record unfortunately), but the builder said it was fine.
Unfortunately today the window has cracked vertically along the edge of a centre pane. Could this be because the space left was too small?
What should we do? I suspect the builder should be liable to fix it, but I think he'll refuse.
Thanks