Virgin Picture/Sound Out Of Sync

[Doug99]

My Virgin Pic/Sound is slightly out of sync when watching HD channels. Non HD channels are OK.
For example: BBC News HD is out of sync, but if I select BBC News non HD it is OK.
The same with Sky Sports which I can watch either HD or Non HD.
Any thoughts?

I've had a look at the Virgin Community forum which only refers to possible sound bar settings. But my TV set up is the same as prior to the fault.

As for calling Virgin Media, I despair the waiting times to pick up!!

Cheers all

 

[RandomGrinch]

Hi,

Many of the comments I've seen, suggest changing the audio settings on your box, from Dolby digital to PCM.
Are you able to check what your audio settings are currently set to?

 

[Mottie]

That sometimes happens on my firestick but you can go into the settings and synch the audio. Don't know if you can do it on the Virgin box.

 

[Doug99]

Hi,

Many of the comments I've seen, suggest changing the audio settings on your box, from Dolby digital to PCM.
Are you able to check what your audio settings are currently set to?

Switching to Audio PCM on the Virgin box seems to have fixed it. Cheers