try again, i stopped working for a w/m company through choice, not once did i get in a spin, or in a lather, i just did not want to end up being all washed up, then left out to dry, as most of them were heading that way.
as a profesional, YOU should realise that fixing a w/m is not for the diy enthusiast, to you and me it is 2nd nature because we were trained what to do, we know what goes where, the diy person does not, that is why i suggest that unless they know what they are doing leave well alone