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Hi,
We have triple glazing in our house, which was installed before we moved in, however, it's still covered under the installer's warranty. That said their after-sales service isn't brilliant.
A couple of months ago, we noticed water pooling on the internal cill, and with the installers not being able to make it up for a couple of months, I put duct tape around the join between the window and the frame. The windows open inward, and I applied duct tape to the exterior. However, this made no difference to water coming in.
Eventually, the installers did send someone round, who replaced both gaskets (shown on the attached photos) and checked the drainage channel, so we thought that that would be the end of it.
Nope. A few days later, we noticed the pooling again, so somehow, it would seem that water has passed through one gasket, skipped the drainage channel and passed through the second gasket. I've had a look, and the drainage channel is dry. So I'm at a loss as to where the water is coming from. Could anyone advise please?
We have triple glazing in our house, which was installed before we moved in, however, it's still covered under the installer's warranty. That said their after-sales service isn't brilliant.
A couple of months ago, we noticed water pooling on the internal cill, and with the installers not being able to make it up for a couple of months, I put duct tape around the join between the window and the frame. The windows open inward, and I applied duct tape to the exterior. However, this made no difference to water coming in.
Eventually, the installers did send someone round, who replaced both gaskets (shown on the attached photos) and checked the drainage channel, so we thought that that would be the end of it.
Nope. A few days later, we noticed the pooling again, so somehow, it would seem that water has passed through one gasket, skipped the drainage channel and passed through the second gasket. I've had a look, and the drainage channel is dry. So I'm at a loss as to where the water is coming from. Could anyone advise please?
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