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Worcester Bosch Won’t clean boiler filter

Discussion in 'Plumbing and Central Heating' started by Homervanderjazz, 27 Nov 2021.

  1. Homervanderjazz

    Homervanderjazz

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    Hi,

    I have a Worcester Bosch combi boiler that was under warranty until recently. Subsequently I was getting it serviced by WB directly in the event that if anything was wrong then they would replace any parts etc under the warranty. Normally I am not home when they do the service and a family member let’s the engineer in. However, I was home this time and asked the guy about the filter. The engineer responded by advising that as the filter is not a WB product we don’t touch them. I said so you are telling me it has never been cleaned for 5 years and he said probably not. I have never been advised this before and quite frankly find it ridiculous that when you are getting a boiler service this is something that is not done.

    Was going to complain to WB but thought I would ask if this is something that anyone else has any experience or knowledge of first.

    Thanks for any input.
     
  2. RandomGrinch

    RandomGrinch

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    Hi,

    I have my boiler 'serviced' as part of the boilers insurance cover.
    Ten years ago, when the cover started, the combustion chamber would be opened and cleaned, parts would be checked and replaced.
    Now, it is a 15 minute visual inspection and a CO test; that's progress for you!

    I installed a Magnaclean filter myself, so can understand it not being part of the service (especially as my insurance only covers the boiler and not the C/H).

    I'm sure others on here may agree, that the best boiler service will come from an independent, knowledgeable and local RGI! ;)
     
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  4. CBW

    CBW

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    It depends on what is laid out in the contract agreement.
     
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  5. DP

    DP

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    Will sit on the fence on this one,

    WB will do what is necessary on their equipment. Third party gear is not their responsibility nor is any item beyond the boiler that is not WB

    Independent. One do not even take the cover off the boiler so clearly you will be getting far better service from WB as they will almost certainly be doing what they ask for in their boiler manual. You will get one ( few even) engineers who will go well beyond what the book requires as service is preventative maintenance
     
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  7. ianmcd

    ianmcd

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    you are getting the best boiler service by using WB to do it, why would you expect them to service a 3rd party part ? Mag filters are notorious for leaking when you touch them, so you want WB lads to carry spare valves and seals for all the shoite filters on the market ?
     
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