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- 7 Feb 2012
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Hi,
I have a Worcester Bosch combi boiler that was under warranty until recently. Subsequently I was getting it serviced by WB directly in the event that if anything was wrong then they would replace any parts etc under the warranty. Normally I am not home when they do the service and a family member let’s the engineer in. However, I was home this time and asked the guy about the filter. The engineer responded by advising that as the filter is not a WB product we don’t touch them. I said so you are telling me it has never been cleaned for 5 years and he said probably not. I have never been advised this before and quite frankly find it ridiculous that when you are getting a boiler service this is something that is not done.
Was going to complain to WB but thought I would ask if this is something that anyone else has any experience or knowledge of first.
Thanks for any input.
I have a Worcester Bosch combi boiler that was under warranty until recently. Subsequently I was getting it serviced by WB directly in the event that if anything was wrong then they would replace any parts etc under the warranty. Normally I am not home when they do the service and a family member let’s the engineer in. However, I was home this time and asked the guy about the filter. The engineer responded by advising that as the filter is not a WB product we don’t touch them. I said so you are telling me it has never been cleaned for 5 years and he said probably not. I have never been advised this before and quite frankly find it ridiculous that when you are getting a boiler service this is something that is not done.
Was going to complain to WB but thought I would ask if this is something that anyone else has any experience or knowledge of first.
Thanks for any input.