Yale direct support disappeared

[mdf290]

Just thinking about the comment above. THE hallway PIR is set to Home Omit to allow movement inside the house (eg from bedroom to kitchen) at night. However the hallway is between the front door (with Entry door contact) and the control panel.

In this scenario, should the hallway PIR be Home Omit, Entry or Away Entry?

Thanks for all the advice.

PS Still haven't solved the main problem but have turned off the WiFi on the broadband router which is not quite a metre from the control panel.

PS2 Tried to phone Yale on both numbers 01902 364 606/647 and never got through to a human. Emails are not answered. I suspect no-one is there.

You should not have to turn off the Wifi just reposition either it or the control panel a little further apart. Have you tried different locations of your door contact?

The hallway sensor should be an entry device if it can pick you up moving from the door to the panel.
If you can move it so it cant see you come in then you can set it to home omit instead

 

[murray118]

Yes, thanks, I checked al those suggestions where applicable. The door sensor causes a chime when opened so I know it's working. The PIR in the hallway seems reluctant to detect movement unless I press the button to wake it up, but that seems to be a red herring.

Having had the WiFi off for a couple of days while away from the house, the alarm behaves correctly now, so I suspect it was interference with the control panel, as suggested. I have now repositioned the router more than a metre from the panel and we will see if that solves the problem.

Actually there are not too many places to put the panel as it must be near the phone socket and I want it quickly accessible but not in plain view.

 

[JohnD]

the PIR in the hall, is it positioned so people walk past it, rather than towards/away? they pick up movement better when it goes from one side to the other of the window.

If it helps, you can use a telephone extension lead which will give you more freedom than the one supplied with the kit.

 

[murray118]

Thanks again! The PIR is not ideally positioned, as you say, but even when I walk across its field of view rather than towards/away from it it does not trigger, unless I have woken it up first by pressing the little button on the front. Then it works fine, which is rather odd. I have several other PIRs which work as they should.

 

[mdf290]

Thanks again! The PIR is not ideally positioned, as you say, but even when I walk across its field of view rather than towards/away from it it does not trigger, unless I have woken it up first by pressing the little button on the front. Then it works fine, which is rather odd. I have several other PIRs which work as they should.

If you are in the hallway when setting the alarm and therefore in view of the pir in question then you could be sending it to sleep as a matter of course. The sensor will reawake if it does not detect movement for one minute.

One other point to consider is the sensor angled correctly. It can be in old homes with high ceilings positioned too high. Best height for a sensor is at fingertip reach height .