Cheers Guys,
To Agile, I bought the bricks that's why they match, though I did buy 6 and the broke 3 and used one.
Chalk, caulk oops.
After my first email to them prior to them coming I had a frank and open discussion with the head engineer. He agreed all of my points and apologised for being blunt but that's what his engineers did anyway and for me not to worry. I felt eased by his confidence, charm and apparent knowledge of his craft. He also talked me into buying a magna clean thingumajig for an extra £170.
Only when this started going south did he mention that his understanding differed from our original conversation and that it was my fault as I should have told him I meant inside external walls rather than external as the term external to him meant outside. Semantics me thinks.
I have had to write another email and now following up with a registered letter as no one got back to me yesterday even though I requested it and the leak continues (though be it slowly) as everything is turned off in the house.
As far as I see it there are only three procedures to follow.
1/ Write a letter and wait until they call or write to me to explain what they are going to do and come to an agreement.
2/ If an agreement can't be reached or they ignore me within my specified time, request a full refund, though I have to give them the opportunity to repair the job or come back to me with some sort of offer first.
Or come a collect their boiler and associated bits, or maybe remove them and leave them outside (watertight container) for them to collect.
3/ Then call CAB, CD and the CC company and get some further advice on how to proceed, which will most likely be the first two options.
If they never get back to me and I have given enough time then as I have already notified the of my intentions to keep the boiler and associated goods they fitted in compensation to get another plumber to come and do the job properly. If there is any money left over I may offer them a gesture of goodwill of maybe the deposit.
Not sure what else to do.
BTW this is in Leighton Buzzard.
Regards
David