They must be extra busy booking in customer's services - otherwise why would I have been hanging on to their 'service and repairs' line for 47 minutes earlier today?
I gave up after hanging on listening to the message that said I could book a £90 boiler service - or enrol on an installer's training course if I was a Gas Safe installer - and "would I please be a little patient" - and being told I was 4th in the queue to be answered ... then 3rd ... then 2nd ... then 1st ... then 2nd again ... then 1st again ... but not, actually, being answered at all.
So I rang again and this time pressed the 'customer service' button - and a lady answered quickly but told me I need the other department (the one I couldn't get through to) and when I said I'd just waited for 47 minutes she advised me that they must be extra busy - we agreed on that - and she offered to get someone to ring me back.
I'm still awaiting that call.
She did give me a direct phone number to ring, which I did but the message on the line was the same as the one I'd been listening to earlier so presumed I'd not be any better off - and gave up.
Of course there's COVID and of course it's a chilly early November morning so presumably everyone's boiler has stopped working, but I did think a smaller, more personal type of organization such as Intergas would be conscious that 47 minutes is long enough to wait and that if they did get a subsequent call from a prospective customer trying to make a pre-purchase enquiry, then they might want to ring the prospective customer back.
And the bit in the message about recruiting new installers and getting them on a training course didn't help either as if they're struggling to meet the needs of existing customers then they should sort that out before trying to enrol more installers.
It may well be that Worcester, Vaillant, Ideal, Baxi, Viessman are no better. But it ain't 'alf frustrating.
I gave up after hanging on listening to the message that said I could book a £90 boiler service - or enrol on an installer's training course if I was a Gas Safe installer - and "would I please be a little patient" - and being told I was 4th in the queue to be answered ... then 3rd ... then 2nd ... then 1st ... then 2nd again ... then 1st again ... but not, actually, being answered at all.
So I rang again and this time pressed the 'customer service' button - and a lady answered quickly but told me I need the other department (the one I couldn't get through to) and when I said I'd just waited for 47 minutes she advised me that they must be extra busy - we agreed on that - and she offered to get someone to ring me back.
I'm still awaiting that call.
She did give me a direct phone number to ring, which I did but the message on the line was the same as the one I'd been listening to earlier so presumed I'd not be any better off - and gave up.
Of course there's COVID and of course it's a chilly early November morning so presumably everyone's boiler has stopped working, but I did think a smaller, more personal type of organization such as Intergas would be conscious that 47 minutes is long enough to wait and that if they did get a subsequent call from a prospective customer trying to make a pre-purchase enquiry, then they might want to ring the prospective customer back.
And the bit in the message about recruiting new installers and getting them on a training course didn't help either as if they're struggling to meet the needs of existing customers then they should sort that out before trying to enrol more installers.
It may well be that Worcester, Vaillant, Ideal, Baxi, Viessman are no better. But it ain't 'alf frustrating.
