Eaton / Scantronic alarm - PSTN turn-off, no notifications from app. Solutions?

[MasterMark]

Hello all!

With the impending PSTN turn-off, have decided to upgrade my internet from DSL to fibre. I have an Eaton / Scantronic I-on40 alarm (wired, not the "hybrid" one).

The alarm is not monitored, if it goes off I just get an automated phone-call, which is fine. With no phone line, I was planning on using the Eaton app instead to be notified. But it simply does not work. I can set or disarm the alarm, but I do not receive ANY notifications. I've tried downloading it onto 2 different Android phones, and an old iphone, but to no avail, nothing, so it's obviously an issue with the app/alarm system. Eaton won't talk to me because I'm not an installer, so I'm a bit stuck.

I can buy a 4G GSM adapter, but they're very expensive (>£200), and plus sim card, it seems unnecessarily expensive for my purposes.

Does anyone have any suggestions for what I could do? Seems it would be cheaper for me to replace the panel and keypad with a new one with VOIP capability (or simply an app that works) than the GSM adapter/sim card.

Any help would be much appreciated!

 

[sparkymarka]

Does it support the app ? What software version is the panel ?

 

[MasterMark]

Does it support the app ? What software version is the panel ?

Good question! I genuinely have no idea, it was installed back in 2017, and I don't know what the installer code is. As for supporting the app, I can arm and disarm the system using the app (and I see the log of everything that's been done), it's just that I don't get notifications.

 

[MasterMark]

Sorry, let me correct - I had the manual for the i-on40, but it seems from the keypad that I DO actually have the i-on40H. The software version is: v5.01.04