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I fitted the docking station for this and then pushed the end of the charger cable into the holder, forgetting that this should have been threaded along the back before fitting. Now the cable gets trapped when the station is folded into position for charging. I can't manage to remove the...

A company I use is sending me emails that I'm rarely getting. I do get the occasional one, but most don't get through. If I email them my messages (usually with attachments) are flagged up as potentially dangerous (!) but they are received. When their IT people check what I've sent there's...

The guy who fitted our fibre internet line had to go up to the eaves on his ladder. He asked if it was OK to drill a hole in the wall at ground level. He then secured his ladder to a fitting in the hole before he went up. I offered my foot on the bottom rung instead but he said that wasn't...

Some years ago my builder fitted oak fence panels and concrete spurs in a section that was prone to waterlogging and wind damage. These have lasted well, not like some of the panels which are showing their age. I removed one and thought that it would take 10 minutes to fit a new one. The old...

I thought that was a PAC.

There's a page on my provider's website where you can enter your mobile number and find the PUK, so what's the point?

I watched a programme last night about someone whose mobile had been stolen and the SIM was put into another phone to access her data; the recommendation was to set a SIM PIN lock so that the card can't be used in another phone without the PIN. How secure is this?

A company did it.

I have tried to access my Pyronix V11 panel via a cloud account which I have set up and works fine. But I am told that it is registered to someone else and I need their permission to access it on the web. My installer?

I managed to fix my neighbour's boiler (re-pressurise). I had bought two of those metal service handles for the Vaillant boiler as one of the original plastic ones had fallen off and was missing. She didn't want to replace the one remaining plastic one as everything is now working well so I...

It has a notch for a screwdriver but the gap below is very tight, so it's a spanner job. The nut looks similar to a washing machine isolator - is it the same?

My neighbour's boiler has lost pressure. She has the handle to turn the left hand pressure nut but there is no handle on the right hand one. Can this be turned safely with a spanner? Are these Vaillant keys all the same size? I can't seem to find any for her model

I have the V11 panel. I am trying to set up a Cloud account and have watched all the YT videos. I need to find the Cloud password for my system. The process seems to be: Press D and enter Manager Code Press No until 'Set App Data' is displayed Press Yes repeatedly until the Cloud password is...

I suppose that my house is a bit unusual in that the kitchen and the living area are both on the same breaker/RCD. Although the toaster issue was easy to sort out, the other things I mentioned took a while. One answer would be to separate the kitchen and living areas ring into two radials - is...

I had a new CU installed in 2021 - dual RCD. This morning I was using the toaster and the RCD tripped, taking out several circuits including the downstairs ring. I have two questions as this is all new to me. How easy would it be to split the downstairs ring so that the kitchen and living...

Notch - I think that the CV varies between suppliers for some reason. Mine is definitely 39. kidgreen - you're right, but my formula (as amended by Roddy) will also read the Standing Charge and multiply it by the number of days since the last bill.

Roddy - your formula does work on my machine. I was just saying that your result is in number format and so the cell has to be told that it should convert to currency. So your result becomes £35.40 when in a cell formatted for Currency (or Accounting.) 35.4006464 = £35.40, same as my result.

Thanks. Yes, I tried the plus sign but it didn't work as I'd tried to enclose the whole thing in brackets, which I thought you had to do. I clearly got an imbalance somewhere. Before someone corrects me again, I do realise that I'll still need to multiply the whole thing by 1.05 to get the...

I have an old-style gas meter (metric). I've been trying to work out my next bill on a weekly basis by doing the rather involved maths that the British Gas site details Take the metric units used, multiply by 1.02264, multiply by 39 then divide by 3.6. Multiply the result by the kWh rate...

In the 1950s about 30 maisonnettes were built by a developer and the bit of land that he had left over was used to build about 20 garages in two parallel blocks. So 20 of the original maisonnettes' leases had a garage but over the years these were increasingly used for storage as cars got...