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Thanks will check tomorrow. have seen on the Texe forum that BT routers can be an issue. Strange thing is that I have the same BT router with default settings, inc. smart setup, and all works fine. The only difference is that I use wifi and she uses a wired connection only.

Hi, Any ideas what can cause a Smartcom to lose connection to the Texe Cloud server. The App was working, then stopped due to cloud connection, left led flashing. This was fixed by the person who installed it, not sure what was done. It's now dropped the connection again. It's connected to...

Thank You Dave

Hi, Please could you advise whether a log entry will be made if somebody inputs an incorrect user code to disarm the alarm. The alarm did not disarm on inputting a code, but when re entered it disarmed correctly. Just trying to find out if an incorrect code was entered or not. All Wintex is...

Sounds like an easy option. Thanks

Thank You Dave

Hi, I am being sent a new BT router as the existing one has developed an intermittent fault. Once installed how do I change the SSID on Smartcom. Sure this must have been asked before, did a quick search but couldn't find a post. Thanks Dave

The jumper in the wireless bell on my Premier Elite 64 is set to 15mins. Within Wintex Global options there is an option to change this. If the duration is changed within Wintex, but not the jumper, will the duration change from 15 mins without changing the jumper, Thanks Dave

Just to add to this thread. Had to use an older windows laptop rebuilt with Win 10 and had exactly this problem. Found this thread, loaded iCloud, didn't log on, and solved the problem. As has been mentioned, a missing shared file somewhere I guess. Thanks Dave

Would it best best to start again with the Smartcom setup process leaving the system as it currently is, or does anything need to be deleted/reset first. Thanks Dave

Hi, Sorry should have clarified that. The alarm system is fine and works. The Smartcom has never worked and has always had the cloud LED flashing. The App my friend has is currently stuck on trying to update the Smartcon firmware, which I I guess it would as it cant get to the Texecom server...

Hi, A friend has installed a Texecom Premier wired system with a Smartcom unit. I wasn't with him when installing so not 100% sure of the setup process he used. The issue is that the Smartcom unit has the Cloud LED flashing. It's a wired connection to the BT hub. The ethernet LED is solid...

Thanks, connected to the panel from my sofa via smart com. Tried to email configuration files, getting ‘error sending email’ message. Is it possible to flash the panel firmware via smartcom or is a lead needed. Dave

Sorry another question, Just looked at the app and cant see how to generate an app code. I have the master and eng codes. Thanks

Brilliant, thank you so much. I didnt know that. Will give it a try in a day or so. Thanks Again Dave

Hi, I have smartcom but do not know how i would connect a laptop remotely with wintex. Any help to do this would be greatly appreciated Thanks Dave

Thanks, Panel in awkward place and would just make life easier. Dave

Hi, Is it possible to to have the USB-Com cable permanently connected to the control unit. Leaving the cable outside the cover, to save having to remove the cover, making laptop connection via wintex easier. Thanks Dave

Each cell is measuring 1.76v without load.

I understand that one or more of the batteries could be duff, even though they really shouldn't be after such a short time after installation. The low battery warning came up after the alarm went off straight the bell tamper, which i tend to get as the current drain due to the alarm would lower...