Texecom Premier and Smartcom problem

19 Jun 2019
Reaction score
United Kingdom

A friend has installed a Texecom Premier wired system with a Smartcom unit.

I wasn't with him when installing so not 100% sure of the setup process he used.

The issue is that the Smartcom unit has the Cloud LED flashing.

It's a wired connection to the BT hub. The ethernet LED is solid on.

Any recommendations on the best process to get the cloud connection working.


Sponsored Links

Sorry should have clarified that.

The alarm system is fine and works. The Smartcom has never worked and has always had the cloud LED flashing.

The App my friend has is currently stuck on trying to update the Smartcon firmware, which I I guess it would as it cant get to the Texecom server.


Would it best best to start again with the Smartcom setup process leaving the system as it currently is, or does anything need to be deleted/reset first.


Sponsored Links
Are you getting any error messages when trying to generate an app code on the panel? Providing the instructions for setting up the Smartcom have been followed to the letter, on an ethernet connection it's rare to get any problems TBH. Details of any error messages will help to narrow it down.
Firstly panel firmware and smart com firmware versions?

Then its looking at programming and how it responds when you try to generate an app code

DIYnot Local

Staff member

If you need to find a tradesperson to get your job done, please try our local search below, or if you are doing it yourself you can find suppliers local to you.

Select the supplier or trade you require, enter your location to begin your search.

Are you a trade or supplier? You can create your listing free at DIYnot Local