From: A Concerned Installer : Concerned Installer - Vaillant
Dear fellow installer,
Vaillant is actively using details from guarantee cards sent back by you 8 years ago to generate new boiler enquiries for one of your competitors - Yorkshire based company Help-Link. I have attached the letter from Vaillant to a consumer to the bottom of this email.
This seems like outrageous behaviour. If you fit Vaillant boilers you should be worried, ticking the guarantee card to protect you and your customer seems to have its limits.
We all rely on doing a good job for our customer so we gain another boiler install next time round, but Vaillant appear intent on trying to prevent this and instead want the repeat business to go elsewhere – in this case to a national competitor.
The free phone number in the letter below is actually Help-Link. So this does not appear to be a lead generation exercise for local Vaillant installers by Vaillant, or you’d think Vaillant would take the consumers call and distribute the lead accordingly. This appears to me to be a cynical way to entice the consumer, after only 8 years of having a Vaillant boiler installed, to install another Vaillant boiler based on Help-Links £17 a month offer, which nearly all of us cannot compete against, by using your data!
After revealing the Worcester use of guarantee cards to amass maintenance plans, this is yet more alarming news and to me an abuse of trust. Where’s the loyalty? It seems some boiler manufacturers pay scant regard to the installers who loyally fit their products.
One thousand two hundred businesses have now replied thus far agreeing with my sentiments. As stated before it will not be long before I get the forum up and running so we all have a unified voice.
So as usual any other information or comments you have regarding Vaillant is welcome by return email as are any comments by Vaillant.
Kind Regards
Sent: Wednesday, May 08, 2013 6:21 PM
To:
Subject
Concerned Installer
letter to follow, please reply to concerned installer with your views and spread the word to fellow installers.
Dear fellow installer,
Vaillant is actively using details from guarantee cards sent back by you 8 years ago to generate new boiler enquiries for one of your competitors - Yorkshire based company Help-Link. I have attached the letter from Vaillant to a consumer to the bottom of this email.
This seems like outrageous behaviour. If you fit Vaillant boilers you should be worried, ticking the guarantee card to protect you and your customer seems to have its limits.
We all rely on doing a good job for our customer so we gain another boiler install next time round, but Vaillant appear intent on trying to prevent this and instead want the repeat business to go elsewhere – in this case to a national competitor.
The free phone number in the letter below is actually Help-Link. So this does not appear to be a lead generation exercise for local Vaillant installers by Vaillant, or you’d think Vaillant would take the consumers call and distribute the lead accordingly. This appears to me to be a cynical way to entice the consumer, after only 8 years of having a Vaillant boiler installed, to install another Vaillant boiler based on Help-Links £17 a month offer, which nearly all of us cannot compete against, by using your data!
After revealing the Worcester use of guarantee cards to amass maintenance plans, this is yet more alarming news and to me an abuse of trust. Where’s the loyalty? It seems some boiler manufacturers pay scant regard to the installers who loyally fit their products.
One thousand two hundred businesses have now replied thus far agreeing with my sentiments. As stated before it will not be long before I get the forum up and running so we all have a unified voice.
So as usual any other information or comments you have regarding Vaillant is welcome by return email as are any comments by Vaillant.
Kind Regards
Sent: Wednesday, May 08, 2013 6:21 PM
To:
Subject
Concerned Installer
letter to follow, please reply to concerned installer with your views and spread the word to fellow installers.