Years ago we did an ADT contract with a Visonic Powermaster-10, a small installation with a couple of PIRs, door sensors, main unit and control panel under GSM module - keyholders only.
System worked ok but the house configuration changed over time and we wanted to expand the perimeter. The upgrade quotation was too high and also monitoring switched to automated ARC. In a way false alarms are unclear until we actually get in touch with them. So eventually decided to cancel.
During a couple of calls with support and tech teams, I was told by a number of people they can disengage the system via GSM and specifically "reset" their codes and cancel SIM contract, so as to leave the system programmable but without support or service. Fair enough. I had paid for the system and on this basis it would not be a waste to keep and adapt. The one issue is that it takes ADT coded components but they are available online.
After cancellation however they gave me problems. They had advised to contact tech support a few days before the end date, to reset codes remotely. When I spoke to them they said contract was still showing "live" and could not perform the reset yet. Long story short, I was eventually put to their retention department who changed their story. They said codes would not be reset after termination and system is to keep as bells-only. Somehow all 5 people gave misleading advice on particular details during our lengthy cancellation call but then retracted. Shambles.
So, in short, would a hard-reset allow me to reprogramme or would I be wasting my time? I didn't want to go over re-enrolling and zoning everything from scratch but if still an option, that takes us to my next post below.
System worked ok but the house configuration changed over time and we wanted to expand the perimeter. The upgrade quotation was too high and also monitoring switched to automated ARC. In a way false alarms are unclear until we actually get in touch with them. So eventually decided to cancel.
During a couple of calls with support and tech teams, I was told by a number of people they can disengage the system via GSM and specifically "reset" their codes and cancel SIM contract, so as to leave the system programmable but without support or service. Fair enough. I had paid for the system and on this basis it would not be a waste to keep and adapt. The one issue is that it takes ADT coded components but they are available online.
After cancellation however they gave me problems. They had advised to contact tech support a few days before the end date, to reset codes remotely. When I spoke to them they said contract was still showing "live" and could not perform the reset yet. Long story short, I was eventually put to their retention department who changed their story. They said codes would not be reset after termination and system is to keep as bells-only. Somehow all 5 people gave misleading advice on particular details during our lengthy cancellation call but then retracted. Shambles.
So, in short, would a hard-reset allow me to reprogramme or would I be wasting my time? I didn't want to go over re-enrolling and zoning everything from scratch but if still an option, that takes us to my next post below.