Hi,
Any 'mis-selling' advice appreciated on a recent purchase of some oak flooring from an on-line retailer. Could I take this issue further under sale of goods act or is it too late.
I bought 25sqm of solid oak flooring from UK Flooring Direct, advertised as coming in random lengths of 400mm-2100mm. Out of the entire order, the longest length was 950mm. I wrote to UK FD and their reply amounted to 'tough. It says random lengths'.
The flooring is down. The joiner was very efficient! It looks ok, albeit a lot of joints. Wood quality is otherwise fine and UK FD were easy to deal with but to me this feels like a badly/wrongly advertised product.
Thanks
Shaun
Any 'mis-selling' advice appreciated on a recent purchase of some oak flooring from an on-line retailer. Could I take this issue further under sale of goods act or is it too late.
I bought 25sqm of solid oak flooring from UK Flooring Direct, advertised as coming in random lengths of 400mm-2100mm. Out of the entire order, the longest length was 950mm. I wrote to UK FD and their reply amounted to 'tough. It says random lengths'.
The flooring is down. The joiner was very efficient! It looks ok, albeit a lot of joints. Wood quality is otherwise fine and UK FD were easy to deal with but to me this feels like a badly/wrongly advertised product.
Thanks
Shaun