I was made to feel a total idiot,by a ariston technical engineer.
I rang and explained how the euro mffi 23 combi wasnt working,all i had was pump running,no c/h or h/w. I was pretty sure it was a pcb fault. It would go to lockout after 20 secs,no sign of anything except pump running,then lockout.
I explained this and his first words "circulation",so i said"but,its not firing at all,for a overheat proplem,due to poor circulation". Then he asked me to check the "IONISATION ?" i admit i dont know what or were it was,and asked him to help me,find were it was,he told me "you are joking,give me your corgi details,you should know that,i am not giving you one more bit of advice".
I said "it's likely the pcb isnt it?","no,its not" he replied,i told him he was the first technical person,ever to be rude and so unhelpful,and if we all knew everything about boilers,he wouldnt be needed".I was really angry and upset,by his attitude,so i got a pcb and its fine now.
I asked in hrpc if they knew what this ionisation part is,"no" they answered.
I rang and explained how the euro mffi 23 combi wasnt working,all i had was pump running,no c/h or h/w. I was pretty sure it was a pcb fault. It would go to lockout after 20 secs,no sign of anything except pump running,then lockout.
I explained this and his first words "circulation",so i said"but,its not firing at all,for a overheat proplem,due to poor circulation". Then he asked me to check the "IONISATION ?" i admit i dont know what or were it was,and asked him to help me,find were it was,he told me "you are joking,give me your corgi details,you should know that,i am not giving you one more bit of advice".
I said "it's likely the pcb isnt it?","no,its not" he replied,i told him he was the first technical person,ever to be rude and so unhelpful,and if we all knew everything about boilers,he wouldnt be needed".I was really angry and upset,by his attitude,so i got a pcb and its fine now.
I asked in hrpc if they knew what this ionisation part is,"no" they answered.