ARC comms fail - ADT alarm (non monitored)

[tonydryer]

Hi guys,

I'm sorry for this thread, but you've helped me before so I thought I'd ask you again.

I have an ADT alarm that is no longer monitored and has now come up with the fault "ARC Comms fail - setting aborted" when I try to set it.

I have been able to bypass and set by going through fault override but cannot clear the fault as it continually says user reset required and all I have is my user ID.

I cannot call ADT as no longer have account with them, I just wonder if you have any advice for me

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[Alarm Engineer]

You need someone in to default the control panel enginner code then programme the comms part off the system. Until then your have problems as system is looking for phoneline & the monitoring station until the system is programmed to not look for it.

 

[tonydryer]

Thanks for the reply. Who do you think I can get in to do this?

 

[Alarm Engineer]

Someone else on here may be able to help. Depends what control panel you have. I'm guessing you have a Honeywell Galaxy (Portrait keypad with seperate metal cased control panel???)

 

[tonydryer]

 

[tonydryer]

 

[Alarm Engineer]

Yeah its a Honeywell Galaxy. Like I say the comms feature needs programming off the system, its protected by an engineer code which ADT will never give out. However these systems can have the engineer code wiped & reset you just need to find someone who knows these panels. Most firms will want to flog you a new system so your need to find an independent enginner. If your in the South east drop me a private message & i may be able to help.

 

[tonydryer]

Thanks again for your help.

I'm in North West London.

Do you know of anyone down here.

 

[Handymanjo]

Do search for local alarm company within your post code area ?
Make sure they use Galaxy range before engineer comes ?
A lot of the big boys use galaxy but fallout costs excessive
You need the engineer defaulting to make any program changes to your system