Atag A325ecx fan error!

[jonCar]

Hi, would be grateful if you can help on this one.
We had this boiler installed 3 and a half years ago, no issues with it until today. Error code c1 29, fan. After reset the fan comes into operation for about 30 seconds then stops and the error code reappears. Obviously no heating or hot water. I'm in the trade, bathroom fitter etc, so deal with central heating often,,,, so I removed the fan, gave it a clean with the vacuum cleaner, removed non return valve (which looked a bit worn), cleaned inside upper casing too and put back together and after reset there was no error and boiler working fine. 2 hours later same thing happened error code c1 51(fan error), tried reset, fan came on again for 30 secs or so then code c1 29.
Any suggestions??
Jon

 

[Dan Robinson]

Call a professional.

It is still under warranty.

Assuming you had it serviced.

 

[jonCar]

Yeah I'll do that in the morning. Atag state full service at 4 years, visual inspection has been carried out by the approved installer annually as stated by Atag. So warranty valid. I was just looking for a solution so the Mrs can get off to work happy in the morning.
Thanks for the input though.

 

[jonCar]

Ok bit of an update. Called Atag yesterday morning(or the company that looks after the A series warranties now). The soonest they can get someone here with a fan is Thursday afternoon! They didn't give me this information until 4 pm. Local Part Centre can get the fan next day, which is still not great in the winter.
Basically great super efficient boiler but if it leaves you with no heating and hot water for 3 days in the middle of the winter, and it's only 3 years old, then buy something you can find parts for.....
I did read about this when I researched boilers to install but the praise was so high for the Atag, bullet proof, landlords boiler, etc, etc...
Anyway a bit of hardship never did anyone any harm. Wife and kids aren't too happy though.

 

[Dan Robinson]

or the company that looks after the A series warranties now

It was a different outfit when you bought the boiler and would have been (likely) a better response.

Next day for parts is hardly the end of the world though.

 

[jonCar]

Next day is fine. I'm talking contacting them on Tuesday morning after the boiler failed on Monday evening and it will hopefully be repaired on Thursday afternoon.

 

[Dan Robinson]

Again - could be worse. People are getting very soft in this day and age.

 

[jonCar]

That's for sure. I'm 51, grew up in a terrace house with a coal fire in the living room, that was it. Teenage daughters though, don't know they're born!