Back Fill Key Problem

Joined
3 Sep 2014
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Location
Essex
Country
United Kingdom
I have a Worcester Greenstar. This is my first time attempting to Back Fill as the Boiler is 18 mths old. I am able to insert the Key with the arrow to the left under the open lock symbol. I hear the key 'click' in but when I try to turn to the locked position/symbol the Key just keeps turning. I know this could indicate that the Key is not in fully but I really am unable to push it up further. I am worried about asking someone stronger to have a go incase the Key, or anything else snaps! nor do I relish the idea of paying for a Plumber to come out. Does the Key look to anyone as if it should go up more?Anyone else had this issue. I believe the warranty is only 12 months.
 

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I can’t say I’ve ever noticed how far it goes in, but that doesn’t look all the way in. Perhaps try some lubricant of some sort, even just some water.
 
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