I had an accident with a tree a few weeks ago - crashed into a tree that fell in front of me in the storms, lots of dents to front grill, bonnet, roof, car doors, branches sticking into the windscreen and radiator. My car (an Audi A3 less than 12mo old) was taken to a Volkswagen body shop. They gave a huge quote to my insurance for the repairs, including replacing a roof panel. They've told me there's been a delay because they couldn't get the roof panel ("need to get it sent from Germany" etc. etc.).
Today they've phoned me and said it could take weeks to months to get the roof panel. However, they've now decided they think they can repair it to a good enough standard instead of replacing it. This sounds la bit dodgy to me and I'm not sure if I should accept it. But if there's no visible dent left, maybe it is good enough? Not sure what to say to them. They did say that if I wasn't happy with it I could bring it back for a replacement in future...
Today they've phoned me and said it could take weeks to months to get the roof panel. However, they've now decided they think they can repair it to a good enough standard instead of replacing it. This sounds la bit dodgy to me and I'm not sure if I should accept it. But if there's no visible dent left, maybe it is good enough? Not sure what to say to them. They did say that if I wasn't happy with it I could bring it back for a replacement in future...