Hi All,
Our boiler recently failed and managed to cause a small amount of flooding in our house.
Having no maintenance contract on the system I called British Gas to have the boiler repaired. At this point their salesman convinced me to take out their Homecare 200 agreement and booked an engineer to attend the next day.
The engineer arrived and initially resolved the problem, however he said the system was "at risk" due to an overflow pipe being routed incorrectly out of the facia boards. He explained I would need to have this rectified by a third party for it to be accepted onto their homecare plan.
Shortly after he left we realised hot water was only available when the heating was switched on (its a combi by the way). Another call and another appointment. We're now being told that they will not resolve the issue until I have the overflow pipe resolved as the boiler is unsafe.
This makes little sense to me as they've taken payment for the initial issue but have not fixed it. Their site says work is guaranteed for 12 months which further leaves me wondering why they wont resolve the problem they didnt fix in the first place.
Am I being reasonable in assuming BG should fix the issue? I do understand why they wont agree to a maintenance plan until the identified issues have been resolved (which i will resolve) but why wont they honour their workmanship guarantee?
Cheers,
Martin
Our boiler recently failed and managed to cause a small amount of flooding in our house.
Having no maintenance contract on the system I called British Gas to have the boiler repaired. At this point their salesman convinced me to take out their Homecare 200 agreement and booked an engineer to attend the next day.
The engineer arrived and initially resolved the problem, however he said the system was "at risk" due to an overflow pipe being routed incorrectly out of the facia boards. He explained I would need to have this rectified by a third party for it to be accepted onto their homecare plan.
Shortly after he left we realised hot water was only available when the heating was switched on (its a combi by the way). Another call and another appointment. We're now being told that they will not resolve the issue until I have the overflow pipe resolved as the boiler is unsafe.
This makes little sense to me as they've taken payment for the initial issue but have not fixed it. Their site says work is guaranteed for 12 months which further leaves me wondering why they wont resolve the problem they didnt fix in the first place.
Am I being reasonable in assuming BG should fix the issue? I do understand why they wont agree to a maintenance plan until the identified issues have been resolved (which i will resolve) but why wont they honour their workmanship guarantee?
Cheers,
Martin