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Botched window installation

Discussion in 'Windows and Doors' started by BlueElephant, 10 Oct 2021.

  1. BlueElephant

    BlueElephant

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    Hi,

    I got a window fitted earlier today and this is how it looks from outside.

    The guys who installed it had to remove a few courses of bricks at the bottom cause the new window was longer and they clearly did it wrong cause the brickwork on either side is just not straight. They've added a trim and tons of silicone and the result is a mess on either side of the window, nothing is straight. First of all, do you agree that this is just botched? It's not just me, is it?

    How can I get this tidied up?
     

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    Last edited: 10 Oct 2021
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  3. RandomGrinch

    RandomGrinch

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    I'm only a DIY'er, so feel free to disagree!
    I'm sure others will and I may be very wrong! :)

    However, given the state of the brickwork, I think it would be very difficult to fit a new window without requiring some remedial work; that extra cost should have been reflected in the quotation.

    If the installation was quoted as a simple supply and fix, I can see how it may have ended up like this.
    I would question who was responsible for measuring up and are the installers registered?

    The guys shouldn't have cut a slightly wider opening, as that could destabilise the brick arch.
    But looking at the image, it isn't clear what was existing and what has been cut out.

    If I were the installer, I think I would have probably refused to install!

    ...and having a cill might have been a good idea!
     
    Last edited: 10 Oct 2021
  4. ronniecabers

    ronniecabers

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    Wow, not the prettiest! Sealing brickwork is always tricky as it's very rarely level, due to the differnces in brick construction. I'm surprised they cut the opening wider and didn't try and trim some of the frame ( you can normally gain 10mm by cutting the ' ribbing ' off ), it would depend how much has been removed . I'm going to go out ona limb here and say that they replaced a standard upvc casement window with a upvc vertical slider? Just doesn't quite look like the window is sat far enough back.
    My suggestion remove the excess silicone ( as long as enough is left to keep the window weather tight ) , trim up either side with Quadrant , fill remaining gaps in with a quick setting cement/mortar mix...thats what I'd do but i'm not the installer in this case and ultimately its if you can get him to do anything ( depends whether you are fully paid up with him or not , even then a reputable fitter/company would still address your concerns ). Fialing that if he will not do anything or you don't want them back on site , just get him /the company to accept , in writing , that you are not happy and are going to be readdressing the finishing off yourself ( or another company/fitter ) but this won't affect your warranty ( assuming you have one ) .

    @RandomGrinch good spot with the cill, being a vertical slider it does have a built in cill , but looking at that picture it doesn't appear to be overhanging the brickwork , but more pics would be required to ascertain that....BUT if it doesnt then really that window needs to come out and a secondary Vertical slider cill fitted, otherwise a very real potential for water ingress.

    Poor measurement ( if opening had to be made larger ) , poor surveying ( if the cill doesn't overhang ) and poor execution of the finishing off, Its a shame because Upvc Vertical sliders do look very good when done correctly/neatly
     
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  5. BlueElephant

    BlueElephant

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    Thanks for your advice guys and for mentioning about the cill, much appreciated!

    I've corrected my post - apologies for the mistake - the opening was not me larger actually but they had to remove a few courses of bricks at the bottom cause the new window was higher.

    And to your point @RandomGrinch, the installer are registered and they were responsible for the brickwork modifications.

    I've added some pictures of how it was before as well as of the new "cill" area.

    The cill does not hang over the brickwork indeed. As you can see the guys added just a bit of cement after the plastic cill. So you're saying there's a risk of water ingress here? Could this be fixed by adding a small cill in front of the one part of the cill provided by the window case? Or does the window simply need to be re-fitted?

    I haven't fully paid the job yet so I'll have to come back to them and ask them to fix these issues. Thanks for all your advice so far!
     

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  6. ronniecabers

    ronniecabers

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    Blimey , the cill is back in as far as that...that is very poor , especially as in your pic of before you can see how much the original cill overhangs. And no , you can not add to that cill. It wouldn't be so bad if they was a Concrete or slate cill there already , then what they have doe would be acceptable , but to put a non protruding cill down on brickwork is poor. That window needs to come back out , best option now for the fitter/company would be to remove window , place a 9mm thick ' capping ' fascia board under the window, covering the top of the brickwork completely ( and would need a slight angle to allow run off ), and extend over the edge of the brickwork to create a ' drip '....in an ideal world its a new window , integrated cill ( you have no choice with that one LOL) and then another profile specific cill fitted to that .

    Did you ask for a bigger window? Thats six courses of bricks removed to my reckoning... if you didn't ask for that then they should never have fitted it , certainly not without speaking to you first!

    Original window you can see is rendered up the reveals , not always feasible as, the quadrant and mortar/cement idea I put forward would be acceptable to in my eyes

    Was this done by a company ? Who did the measuring and specification of the sliding sash?
     
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  8. BlueElephant

    BlueElephant

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    I take note about the solution you're proposing for the cill and will get back to the installer and see what they say..

    Quadrant mortar solution sounds good, will go for that.

    I asked for a bigger window and we discussed together that they would have to remove a few courses of bricks, so nothing unexpected here.

    It's a FENSA registered company that did the whole installation, including measurements and specifications. At least I know where not to go again now :LOL:
     
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  9. RandomGrinch

    RandomGrinch

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    It looks like that was what was used on the bottom window in your original photo, so it really shouldn't look out of place :)

    Good luck!
     
  10. Harry Bloomfield

    Harry Bloomfield

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    They cut an extra 6 courses down at the bottom - was that what you agreed to?

    It definitely ought to have a sill.
     
  11. BlueElephant

    BlueElephant

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    Yes, 6 courses was what we agreed to. Thanks for the confirmation about the sill (y)
     
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