Bricked risco agility

[csms]

Anyone knows how I can get out of this situation?

Scenario: Initiated firmware upgrade through the keypad - should take 15 minutes, half a day later the orange warning light on the main still flashes, no connectivity from cs, cloud or keypad.

Is there any way to factory reset/unbrick it?
Would I need a com cable and send it from cs or uniprog or something similar?


Thanks!

 

[secureiam]

there are ways to default the unit, you need to talk with your support (seller/ Risco).

I have upgraded these panels remotely and require a valid password to access the firmware, after upgrading them check the system over, not had one lock up yet, which sounds like it in your case.

is the keypad responding at all?
if you pm me with the panel id (using cloud) and login details for remote access I can take a look to see if I can reach it. If your still stuck that is.

 

[csms]

Thanks. I managed to resolve the issue.

I think the problem was that the update took alot longer than specified in the manual. So after 30minutes I got worried and started reading, then set dipswitch 4 to on and restarted. Once I disabled dipswitch 4 the panel came back after a while.
Then I could initiate a new upgrade through cs which worked fine.