My brother is with Sky for his BB and his router is on the blink - it's just stopped working.
Sky are telling him that to get a replacement, there's a £70 charge for a new router - they also said that he couldn't use any other router for his BB.
Anyone know if you can actually use a non Sky router (I've got a spare O2 router here) and more to the point, heard of such a charge for replacing the router from them?
They said it's just out of warranty, hence the charge for a new one - bit of a cheek really - they say you've got to use their equipment but when it breaks, they want you to pay for a new one?
Sky are telling him that to get a replacement, there's a £70 charge for a new router - they also said that he couldn't use any other router for his BB.
Anyone know if you can actually use a non Sky router (I've got a spare O2 router here) and more to the point, heard of such a charge for replacing the router from them?
They said it's just out of warranty, hence the charge for a new one - bit of a cheek really - they say you've got to use their equipment but when it breaks, they want you to pay for a new one?