Citadel XR2 - external siren very short

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Hi - have moved into a house with a Citadel XR2 installed. There are a few issues that I am trying to solve:

1) When full set is enabled and then triggered (e.g. by not entering pin into keypad on entry), the external siren only sounds for a short period even though it is configured to sound for 1 min. I have tried other settings but it does not change from the very short (e.g. 2-3 secs). The internal sounder carries on until I enter the right code.

2) I have a program set (prog 2) which only enables the perimeter security (door sensors and vipers). If these are triggered, the external siren does not sound at all - but the internal one does.

Any ideas what is up? I'm sure this is a configuration issue but can't determine exactly what it is.

Thanks,
Dave
 
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No afraid not - this is a photo of it if that helps?
 

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Ok so this is going to be in the bell box itself? I'll try and get up there tomorrow and take a peek.
 
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